RETURNS POLICY

Quatro’s Guarantee
If you are not completely satisfied with your purchase for any reason*, return the item unworn and in perfect condition with tags attached, within 28 days for an exchange or refund. When sending a return, please mark the parcel CUSTOMER SERVICES, quoting your order number and the reason for the return. Please remember that you, the customer, are responsible for any returned goods until they reach our warehouse; we recommend that you obtain proof of posting. Please ensure that the garment is tried on for fit before removing any swing tags and hygiene guards.  Leotards can only be returned it the hygiene guard has not been removed.

*Personalised garments and special designs cannot be exchanged unless faulty, so please ensure you order the correct size.

*We product test all our leotards and fabric with world class performers to test for durability. Pilling may occur on Sublimated fabrics when it comes in contact with Velcro and any other rough surfaces. The back/bottom area of the garment tends to pill easier than other areas. Unfortunately this is an issue we cannot avoid due to the nature of the fabric.?

*Faulty goods may be returned at any time up to 30 days from the date of purchase and thereafter at the discretion of the Company.

*Quatro will carry out a repair service for any leotard which suffers minor damage in service up to 3 months old but reserve the right to make a charge for extensive repairs. Repairs after 3 months will be at the discretion of the Company.

Quatro Gymnastics abides by, and exceeds, UK Distance Selling regulations

Stock items ordered online may be returned up to 14 days after the date of receipt as long as they have not been worn, washed, or in any way altered from their original condition.

This does not affect a customers statutory rights or the right to return faulty goods.*

 


Click here to download a printer friendly returns form. 


How do I return something if I need to?

Quatro recommends that you obtain proof of postage from the post office when sending all items back to us . This means that if your parcel is lost in the post, you will be able to claim from the carrier who posted your parcel. If you return your parcel via a form of delivery that is not guaranteed then we will accept no responsibility if the parcel is lost or damaged.

What is your returns address?
Quatro Gymnastics
Customer Services
Unit 6,
Llys Cae Felin,
Felin Fach,
Swansea West Business Park,
SA5 4HH