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Stone Replacement
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Christmas with Quatro (Orders and Returns) 



We have extended our refund policy for the Christmas period. All orders placed between 1st November 2021 and 25th December 2021 can be returned for exchange or refund until Friday 17th January 2022. Personalisation takes our elves 10 working days. The last day to order your personalised items in time for Christmas is Wednesday 8th December, at 3 pm. We are unable to send personalised orders on a next day delivery. For all other information regarding returns please read below.


UK Delivery
Delivery Option Delivery Time Price Tracking Available?
1st Class Royal Mail 3-5 Working days

from £2.95

Royal Mail Special Delivery Guaranteed™ Next working day by 1 pm From £7.95 Yes
Worldwide Delivery
Delivery Option Delivery Time Price Tracking Available?
International Tracked 3-15 Business Days From £12.00 Yes


  • Delivery service for orders placed before 2 pm Monday-Thursday.
  • If you have not received your parcel 4 days after you have received your confirmation delivery email please notify us immediately.
  • Allow 10 working days for all personalised orders (our working days are Monday-Friday)



  • We are able to ship all orders internationally. All orders placed require a tracked service. The shipping cost is calculated on the total weight of your parcel and the cost will be automatically calculated during checkout.
  • Prices are in GBP and can change without prior notification.  If you have not received your parcel 14 days after you have received your confirmation delivery email, please notify us immediately so we can pass on your parcels consignment number.
  • Note: customers outside the UK may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the recipient of the parcel. Customs policies vary widely from country to country. Therefore, we suggest that you check the requirements in your country before placing an order.
  • We will not be liable for any custom or import duties.



  • All "in-stock" items are generally ready to ship and will be dispatched 3-5 business days following receipt of payment. In some rare cases, the item you order may not be in stock if this is the case you will be notified immediately and a full refund/exchange option will be given.
  • Please note all personalised orders and leisurewear items are made to your requirements and therefore are not available on a next day service, please allow up to 10 working days to receive all personalised items. Any custom-made garments are strictly non-returnable unless there is a manufacturing. No refunds can be given once production has commenced.

  • All club orders are manufactured to order and are non-returnable and non-refundable except for manufacturing faults, please allow 6 weeks from remittance for these orders to be delivered.